Captain FAQs: How Do I Get Paid if a Customer Cancels?
Sep 17, 2019 | 2 minute read
Reading Time: 2 minutes
Don’t get left without your customer AND their deposit!

When a customer books with you on FishingBooker, they pay a deposit. This is the deposit/commission percentage you chose when setting up your listing.

If they violate your cancellation policy, we will pay this deposit to you. And in order for the payment to go through, you need to fill out your payout details on FishingBooker. 

We recommend you do this when you first set up your profile, so it’s easier for you to collect your money if and when you need it.

How to update your payout settings

  1. Go to Payment Methods.
  2. Carefully enter your business info.
    • Choose whether you’d like to be paid as a company or an individual. Then, be consistent! The payment details you add later on will need to match the account type that you have just chosen, or the payment won’t go through.
  3. Add your payment methods. You can choose for us to send you the money via:
    • Paypal
    • Electronic check (if you’re located in the US)
    • Wire transfer (if the amount is over $200)

Paypal is the fastest and easiest way to receive your payout.

Tip: When entering your details, make sure they appear exactly as they do on your card/business info. Otherwise, the payout won’t go through successfully. 

What happens next?

It’s quite easy to get paid when your payout methods are set up correctly. Simply click on payouts and you’ll be able to approve any payments we owe you.

Screenshot showing how to approve a payout

It can take several days for your bank to verify the payment we’re trying to send you. But if it still hasn’t come through after a couple of weeks that means there’s something wrong. 

If this is the case, we will try to get through to you over the phone and email to make sure you get paid. 

If you’re concerned or haven’t received your payout for more than 2 weeks, contact our team at [email protected]. Let them know as much detail as possible, including:

  • The invoice number
  • The date of the trip that got canceled
  • The payout method you selected

It’s always a good idea to fill your payment methods in carefully as soon as you can. This way, in the unfortunate event that a customer cancels, you’ll be able to get your deposit back without a hassle. 

Is there any other way?

There’s one alternative to managing your payments in this way. We’ve recently unlocked a feature that lets customers pay the full trip price when they book you. Then, if they breach your cancellation policy, you get paid the full amount minus our commission.

Interested? Find out more.

However you go about it, setting up your payment methods needs some time and focus. But there’s nothing worse than being stood up at the dock. Future-proof your business and manage your payments today!

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