Changes to How You Contact Us
Oct 22, 2020 | 2 minute read
Reading Time: 2 minutes

We’ve made some changes to how FishingBooker’s support page works. Now, it’s easier for you to find answers to common questions, without having to wait in line. And, whenever you send us a message, it will be seen by an expert who knows exactly how to advise you. 

Here’s what’s new. 

You Get Answers Immediately with On-screen Support

The new contact page answers all your frequently asked questions. If you need help with how your listing looks, or if you have questions about one of FishingBooker’s features, you can easily find the information you need. 

All the answers here are written by people who help captains with similar questions on a daily basis. So, when you check the Contact Us page, you know you’re getting the most up-to-date and thorough information available. 

We No Longer Offer Phone Support for General Queries

Different teams work on different parts of your FishingBooker experience, but its our booking experts who manage the phone lines. 

If, for example, you have a question about the way your listing looks, the best way to solve your problem is via a direct message with the very people who work on your listing.

That’s why we now offer email support for almost all your queries – it means your messages will go straight to an expert who knows all about the issue you’re facing. No more being passed from team to team on the phone. Just detailed answers by someone who can really help you.

We’re Here for Your Most Pressing Issues

Now that we’re filtering messages to different teams, we’re available to answer your most urgent questions directly. 

If, for example, you need immediate help with a booking or a cancellation, you can still get on the phone and talk to one of our booking experts. All without having to wait in line for us to respond to less time-sensitive problems.

For example, if you need help with a trip that was cut short, simply choose My Bookings on the contact page and select the appropriate option. Then, you can get in touch with an expert in that issue. 

There are more steps to reach us now, but it’s worth it. This process means you’ll get to talk to a specialist in your problem and, ultimately, resolve it more quickly. 

We’re Still Here to Help

Every captain is important, and every question is valid – and we want to make sure that you’re able to get the answers you need. You still have our support, and we’re always here for you. 

If what you find on the screen doesn’t answer your question, let us know. The information you see on FishingBooker has been created by the people you know from our phone lines, and they rely on input like yours to give the best support available. So keep in touch, and we’ll do the same!

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