Life on the water is unpredictable. Plans change at the last minute and cancellations happen when you least expect them.
If you or your customer cancels at the last minute – or you agree not to go out once the trip was supposed to start – you need to be able to log what’s happening. You also need to know what happens next, how we’ll process the booking, and who will receive the deposit.
Now, all of this is possible from your bookings page. Even once a trip is due to have started, you can still report the full details of a cancellation or suggest a change.
This means you can:
- Report a customer no-show, by selecting Customer wants to cancel and providing us with more details
- Cancel a booking due to bad weather on the day, by selecting Bad weather conditions
- Rebook for another date if you or the customer can no longer make it that day, by choosing Change booking
How to Report a Change If the Trip Already Started
First, go to the booking’s details on your browser and scroll to the bottom of the page.
If you want to reschedule the booking for another date or time, click Change booking.
If you want to report a no show or a cancellation and don’t plan to rebook, click Report cancellation.
Here’s where to find it:
You’ll be guided through the next steps as if you were changing or canceling a regular booking. We’ll let you know if and how this will affect your listing and what will happen with the customer’s deposit – both as you go through the process, and in an email confirmation.
Customers can also change a booking or report a cancellation after the trip has happened. This option is open to both parties until either the customer has written a review or 14 days have passed since the original trip date.
Update to the latest version of the FishingBooker for Captains app to do this easily on your cell phone.
We hope this makes it easier for you to manage your trips – whatever happens. Let us know below if you have any questions or suggestions for future improvements!
