Customer Happiness Agent

Customer Happiness - Belgrade, Serbia
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We love guiding customers from discovery to booking the best fishing trips worldwide. Want to join?

Support is FishingBooker's bread and butter and our amazing ten-member team is growing. Our ideal hire is motivated by what we're doing as a company and is eager to contribute on the front lines.

 

As a Customer Happiness agent, you will spend most of your day guiding customers that need help finding the best fishing trips possible. You will be a person they’ll remember, someone who made their lives easier. You’ll have the whole world at your fingertips! Oh, and one more thing -  fishing knowledge is something you don’t have to possess, but something you will obtain.

 

You will be working with customers from all over the world and from every time zone. We are looking for candidates who are ready for a full-time position (40 hours per week) and have the drive to go the extra mile when needed.

 

 

 

 What do you get?

 

  • Flexible breaks during your shift - No one will time you, you can eat or take a break in peace

  • Soft skills, sales skills, the world at your fingertips and much more. We provide company sponsored books, training, and courses - never stop learning and improving yourself

  • Respect and appreciation – we appreciate each other and show respect all the time. Doesn’t matter if you’re a newbie or a senior, we respect you all the same.

  • Opportunity to work from home – 6 pm to 2 am, 1am - 7am shifts and weekends are normally covered from home, unless you have a really bad internet connection. If, for any other reason, you’d need to stay at home or work from home, we trust you. Shifts are scheduled between 8 am and 7 am seven days a week:

  • 8 am – 4 pm

  • 1 pm – 9 pm

  • 3 pm – 11 pm

  • 6 pm – 2 am

  • 1 am - 7am

  • Having a direct impact on the company development and revenue - You can see the fruits of your labor

  • Top of the line equipment - Each teammate receives a MacBook laptop and a 21" display

  • Company fishing trips - Once a year the company will treat you and your colleagues to a fishing trip!

 

Who are you?

 

  • You aren't scared of a challenge. When you don't know something, you embrace the chance to grow and improve.

  • You're patient and hardy. You're an exceptional listener and educator, and you're naturally curious with a strong desire to learn.

  • You have exceptional people skills that allow you to easily solve problems and proactively help customers with potential troubles. You're an emphatic and you always go out of your way to help people.

  • You have a good old fashioned work ethic, day in and day out. You have grit and take initiative and ownership to see things through to completion. If it needs doing, you do it.

 

Responsibilities:

 

  • Guiding customers to help them find and book the perfect fishing trip

  • Jumping into customer/captain interactions to make sure things are running smoothly: modifying reservations, handling special request and various situations by phone, live chat, and e-mail

  • Being accountable for achieving maximum customer satisfaction

  • Actively participating in various projects within the department, as well as with other teams

 

Requirements:

 

  • English: native/or near native speaking skills

  • Excellent communication and problem-solving skills

  • Flexibility in work schedule

  • The sense of responsibility and ownership of tasks. "That's not my job" is not a phrase you'll hear at FishingBooker. Ownership means pushing towards greatness together, regardless of title, role, and job description..

 

It's a Plus:

 

  • If you have more than 2 years of experience in Customer Service

  • If you are passionate about helping customers

  • If you’re tech-savvy

 

If you feel inspired by happy/satisfied customers, if you want an opportunity to grow as a professional, and if you meet the requirements, we would love to have you on board!  smiley

 

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