Coordinator

Operations - Belgrade, Serbia
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Coordinators are FishingBooker's bond to their vendors. They work closely with charter operators in order to promote the value of FishingBooker's services and make sure that each booking request turns into a reservation!

As a Coordinator, you will be in contact with captains and guides on a daily basis. You will work with them to make sure our services meet their requirements, that they are well aware of every feature offered on the website, and that their booking requests turn into reservations. All this, while promoting the value of working on their profiles with FishingBooker. This involves regular phone and e-mail communication, analyses and research.

We are looking for a professional yet fun team member who is great at explaining things and is tech-savvy. Our successful candidate will need to have strong soft skills and be flexible and able to adapt quickly to the ever-changing environment of an e-commerce travel startup. 

What do you get?

  • Flexible working hours and flexible breaks. No one will time you, you can eat or take a break in peace. If you want to sleep in, or go to the gym in the morning, feel free to do so.

  • We provide company sponsored books, training, and courses - never stop learning and improving yourself.

  • Complete onboarding process. We take pride in our comprehensive onboarding process. You will learn all about the company, the ins and outs of fishing charters, and all about the job itself during this time.

  • Respect and appreciation. We appreciate each other and show respect all the time. It doesn’t matter if you’re a newbie or a senior, we respect you all the same.

  • Having a direct impact on the company development and revenue. You have the opportunity to make original, creative contributions to the growth of the company.

  • Top of the line equipment. Each teammate receives a brand new MacBook laptop and top notch equipment.

  • Support with obtaining visa and work permits for foreign employees.

  • Company fishing trips. Once a year the company will treat you and your colleagues to a fishing trip! 

Who are you?

  • You are resourceful. You know how to find the answers you need in order to provide high-quality work.

  • You are detail-oriented and nothing escapes your watchful eye.

  • You are analytical. You easily connect the dots between cause and effect.

  • You are a good listener and you’re able to understand the needs of others.

  • You think outside the box. You’re always finding new approaches or new methods of dealing with a problem.

  • You have a good old fashioned work ethic, day in and day out. You have grit and take initiative and ownership to see things through to completion. If it needs doing, you do it.

  • You are a team player. You handle your own workload, but you’re also there to help others when needed

  • You are an exceptional communicator. You are able to express yourself fluently and in a professional manner.

Responsibilities:

  • Accompany and train captains on how to use FishingBooker’s availability management system.

  • Support FishingBooker’s strategy for charter operator availability in key markets.

  • Liaison person for charter operators to contact when they have questions.

  • Providing charter operators with information by phone and email.

  • Follow up on cancellations and evaluations. 

Requirements:

  • Native or near-native English speaker and writer, second language (preferably Spanish or French) is a plus.

  • Pro-active, sense of responsibility and can work independently.

  • Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail.

  • Great face-to-face and telephone communication skills.

  • Team player, motivated and enjoys working in the travel industry. 

  • Business focused.

  • Positive attitude.

It’s a plus:

  • If you have IT/pedagogical background.

 

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