I wrote this email with all of my ANGRY!!! I booked a sea fishing boat for July 18th, Jenglo Sportfishing Prient Po with Captain Michael. After I booked it, I talked to the Captain on the phone and also texted him. I thought that I had a good conversation with him before. I saw the website that said that it was up to 6 people, and would add $125 for additional people. We had 9 people total, I sent the message to the Capitan, he said it was OK. And he let us arrive at 4 PM.
After we arrived, the Capitan Michael was not there, he called me and said there was another Capitan and his son Andrew was on the boat, they were waiting for us. After we found the boat, we were SO SHOCKED!!! There were MORE THAN 15 people already on the boat WITHOUT FACE COVERS!!!
I think I booked a private boat and I told the man on the boat that Capitan Michael didn’t inform me that we would be arranged with another group together. Also, it was NOT SAFETY AT ALL. The man said that sometimes they would combine some groups together, it was a LIER!! We said that we wanted a separated boat, our groups were 9, and Captain Michael said that there were only 12 people on the boat. More important was that we didn’t think it was safe for all of us to get on the boat with other unfamiliar 15 people without face covers in the specific time! Then the boat LEFT!!!!
I wanted to call the Captain, he didn’t answer my phone, I sent a voice message and texted him, no response. After I used my friend’s cell phone to call him, he answered immediately. I told him that he didn’t tell us to make our group to be with another group together, we wanted a private boat that was what I booked online. He hung up my phone very unreasonably!!! It was SO RUDE.

We came from New Jersey and drove more than 3 hours to get there and the boat left?! We booked a private boat and the fact was that we would stay with another group?! The other people on the boat no face covers?! These all happened this afternoon, and it was too late for us to book another boat at that time. What I said it is ALL TRUE, and all my friends saw that happened! We were SO DISAPPOINTED!!! The Captain said that he would receive CASH, I also prepared enough CASH for this trip.
What I want is:
first refund my deposit, even if it was not too much.
Second, I want a formal apology from the Capitan, it was ALL LIE, and he was SO RUDE when something happened!
I knew that me and my friends, our voices may not be too large, however, we were not supposed to be treated like this.
I will let more people know about our BAD experience. We were looking forward to going on the trip for a very long time, everything was destroyed in the end, the Captain refused to answer my phone, even worse, hung up my phone very rudely. So I highly don’t recommend this trip, this boat, this Captain to all people!