Thank you so much for fishing with TBR. We appreciate the feedback. Super happy you enjoyed your day. Capt. Chad - Owner

Thank you so much for fishing with TBR. We appreciate the feedback. Super happy you enjoyed your day. Capt. Chad - Owner

Thank you for fishing with TBR. So glad you had a great time!!

Thank you for fishing with TBR. So glad you had a great time!!

Brian, I appreciate you taking the time to write a review and illustrate your frustrations with the trip. It’s not our intention to show you a bad time. We absolutely pride ourselves on showing you a great time. Unfortunately, we are chasing live animals, so while it is frustrating for you that catching bait was a pain, and not catching as many fish as you would have liked, you should put yourself in the captain’s position. No-one is as frustrated as the captain. On the day you went with us, catching bait was an issue for everyone, and when I say everyone, all the local charter captains had a bad day that day. Live bait was unavailable for everyone, and once you did get offshore, the fish weren’t biting that good. It’s unfortunate, and it’s terribly frustrating for you as the customer, it’s frustrating for the captain, and it’s frustrating for the business. Now in your post, you said we switched captains on you at the dock. I actually text you the night before your trip with a confirmation text describing the boat you would be in and the captain’s name. You responded, saying you were pumped. The captain you fished with was the same captain as I told you about in the text, so we didn’t switch you at the dock. Now, this time of year, live bait is crucial to catching quality fish, so it’s very important to catch live bait for that reason. We could use dead bait, but we would need to bottom fish, which results mainly in red snapper which are closed to harvest and small pan fish which aren’t worth keeping. You made it a point you wanted keepers so the captain was doing everything he could to make that happen. Live bait has been a real challenge for all the charter fleet this year from St. Augustine to Fernandina so it’s a cross we must bare and do the best we can to overcome it. Catching it ahead of time like you suggest isn’t an option for us here. Unfortunately we don’t have bait boats like some other places and the baits we use and usually have available don’t survive for more than a day in captivity. I really wish they did! There was no lack of judgment on my part as the business owner referencing your trip. Regardless of what captain you had that day, to include any business, the fishing was just bad that day. It happens sometimes. We hate it as badly, if not worse than you guys do, because we value you as a customer, and want nothing more than for you to come back. Additionally, as the business owner, and to do my best to remedy any issues such as this by performing quality control, I attempted to call you on the phone 2 days after the trip to ask you how it went. I left a message explaining this to you and asked you to call me back so I could find out. You chose not to call me back. If you would have told me these things over the phone, I would have had the chance to make it right, or at least try. I wish you would have done that before blasting us on the review without giving me the chance to make it right for you. And addressing the down rigger; it’s unfortunate, but when you run hundreds of trips per year in a saltwater environment, equipment tends to break on occassion. It’s unfortunate, but it doesn’t break at the dock or at the house, it breaks when you try to use it. Additionally, the down rigger isn’t as crucial as the live bait, and that’s just something we can’t control. I do appreciate the kind words about the captain, but I wish that opinion would have reflected on the “crew” rating for him, instead of giving him a “2” rating, because I know he tried very hard to show you a good time. I wish the circumstances would have ended a little differently but this a very difficult business to make everyone happy, no matter how hard we try. Some people just aren’t able to see these issues and our effort through our glasses. Thank you again for fishing with TBR. Would love to have you again and show you how the other 99.9% of our trips usually go when the types of challenges you had aren’t a factor. Thank you, Capt. Chad Starling- Owner

Brian, I appreciate you taking the time to write a review and illustrate your frustrations with the trip. It’s not our intention to show you a bad time. We absolutely pride ourselves on showing you a great time. Unfortunately, we are chasing live animals, so while it is frustrating for you that catching bait was a pain, and not catching as many fish as you would have liked, you should put yourself in the captain’s position. No-one is as frustrated as the captain. On the day you went... More