When we boarded the boat the engine was not running properly before we left the dock. We asked if the engine noise was problematic and were reassured it was fine. An hour into the trip the engine failed and it took an hour and 45 minutes to get back to the pier. Lisa, the person that was managing the bookings and crew was extremely nice. The captain and crew were fun, entertaining, informative and made the trip fun. Lisa gave us 2 options, to book another day or a refund. We had already booked the rest of our vacation and she gave me a full refund without asking. Lisa was extremely professional and pleasant to work with as well as the crew. I would book with them again if I am im Barbados again.
When we boarded the boat the engine was not running properly before we left the dock. We asked if the engine noise was problematic and were reassured it was fine. An hour into the trip the engine failed and it took an hour and 45 minutes to get back to the pier. Lisa, the person that was managing the bookings and crew was extremely nice. The captain and crew were fun, entertaining, informative and made the trip fun. Lisa gave us 2 options, to book another day or a refund. We had already... More
The crew was fantastic from beginning to end the guys and I enjoyed ourselves.
The crew tried but also knew the boats engine was having issues and wouldn’t go faster than 9 knots. We were not told in advance and only discovered when we had left the harbour and were in open waters. This wasted quite a bit of time and we had to stay closer to the shore vs going into deeper seas. In the end we did catch one fish so that was a bonus. It would have been nice if they were open about the boat issues prior to boarding and seeing there was another boat they could have used in replacement but chose not to perhaps because it was bigger? Good news is they said the mechanic was coming the next day to fix it.
The crew tried but also knew the boats engine was having issues and wouldn’t go faster than 9 knots. We were not told in advance and only discovered when we had left the harbour and were in open waters. This wasted quite a bit of time and we had to stay closer to the shore vs going into deeper seas. In the end we did catch one fish so that was a bonus. It would have been nice if they were open about the boat issues prior to boarding and seeing there was another boat they could have used in replacement... More
Thank you Karalee for your review,in boating there is always something to do you not going faster it’s knocked a major issue that we would change vessels or upgrade to a bigger vessel we do thank you but feel to see how you neglected to mention the fact that you caught a good size kingfish prepared it for you and took you back to your hotel. Free of cost after your taxi rudely left you on the dock.
Beautiful view with chill vibes. Definitely will come back.
We had a last minute booking so we weren’t sure we’d get an available charter, but Therapy Charters was quick to communicate (even though it was Sunday) and work with us to find a time that worked out. We had a wonderful time fishing and an awesome experience swimming with turtles and checking out the shipwrecks nearby. But not only that, we had our two year old with us. Anyone with a toddler knows that they are pure chaos, but our crew was patient, kind, and treated our son like their own. They filled him with snacks, kept him safe, and made sure he had fun toddler-oriented experiences like “steering” the boat or feeding cookies to the fish. We couldn’t have been happier. To top it off we were lucky enough to catch a barracuda and they cooked it up right on the boat while we swam. It doesn’t get fresher than that! They even gave us a lift back to the hotel to avoid us paying for a cab.
Highly recommend for families! Five stars.
We had a last minute booking so we weren’t sure we’d get an available charter, but Therapy Charters was quick to communicate (even though it was Sunday) and work with us to find a time that worked out. We had a wonderful time fishing and an awesome experience swimming with turtles and checking out the shipwrecks nearby. But not only that, we had our two year old with us. Anyone with a toddler knows that they are pure chaos, but our crew was patient, kind, and treated our son like their... More