I have chartered boats in Mexico about 50 times over the last decade and have never experienced anything like our first day with Phantom, which would have been on the 1st of February. We left the marina and hour and a half after arriving for a 6:00 a.m. departure, the captain and mate were very disinterested in fishing and had to be prodded to do anything with the lines. We paid for live bait and had to direct them to bait a hook, which went unchecked for over 3 hours and was only changed out when I demanded the same. The captain wanted to go back early and I had to point out that we paid for 8 hours of fishing and that the 1.5 hours of dicking around on the dock does not count. The second day was better and that captain showed a real interest in trying to catch fish, unlike the first day. But for a 3lb snapper and a few throw back of various species we were skunked over the two days but I assure you that this is not the basis of my disgust. I have spent more money on bigger boats and have been skunked - it is called fishing, not catching and I get it. What I don’t get is people that think that lazy customer service is the way to get repeat business and we certainly won’t be back.

I have used fishingbooker for several years all over the world(Florida, caymans, Turks, Cancun). This is my first negative review. I am an avid fisherman, and fully understand that some days they’re biting and some days not. This charter Co. made specific arrangements with me via fishingbooker about where and when to meet. When I showed up, a guy on the dock said “that guy left to go fishing with another charter.” What??? I am his charter, I said. Unbelievable. We had one day to fish and needed to get out while the light and wind were both in our favor. Two hours later we find another boat which was very bare bones with crap equipment. We went out, never stopped to get bait. Got dragged around for 4 hours, only to come back skunked and told, “you guys should’ve been here this morning, the marlin bite was crazy!”  I am astounded by the unprofessionalism of Phantom Charters and Lisa. Don’t get suckered like me. I’ll be the lesson so the next guy doesn’t have to.

The boat was old and dirty. The live fish well did not work so all but two baits were dead before we go to the fishing areas. Would not use this service again.