We are very sorry that you feel the need to give us a bad review after the monumental feat of catching a 350-pound Marlin that resulted from a four-hour battle with an unprecedented 20-pound weight line.
Let me comment on the issues as they are addressed in your complaint to Fishing Booker. We are a fishing charter, we stock the boat with a refrigerator full of beverages and chips. (Upon the arrival of your party, two of the ladies were served water. This was before the mate’s hand were dirtied by fish bait and before everyone got busy catching the fish. The beverages and chips are there for our customers to help themselves. We do not serve coffee, however, any beverages or snack can be requested at the time that you book your trip. 
We spent four hours catching the record Marlin. During this time the Captain was driving, the ship mate or guide was assisting with the fishing, as is their job. There is no one assigned to serving beverages and snacks, the two employees were working on making the catch possible.
We are sorry if you were offended by the repeated instructions on handling the equipment properly. You were handling the equipment in a manner that could easily have damaged or lost it. Our instruction in English were being ignored. Perhaps had you not kept the fact that you spoke Spanish a secret, we might have had better luck communicating in Spanish.
We apologize if we offended you, however, it was very frustrating being ignored. It was fortunate that the equipment and line were both brand new and held up under the misuse and extreme weight. It is sad that you did not speak to us of your concerns at the time, instead chose this venue to voice your displeasure.

We are very sorry that you feel the need to give us a bad review after the monumental feat of catching a 350-pound Marlin that resulted from a four-hour battle with an unprecedented 20-pound weight line. Let me comment on the issues as they are addressed in your complaint to Fishing Booker. We are a fishing charter, we stock the boat with a refrigerator full of beverages and chips. (Upon the arrival of your party, two of the ladies were served water. This was before the mate’s hand were... More