Could you tell us whether live bait was available on this trip? If not, was it an add-on purchased by the customer, as it is not advertised?
We never advertised live bait so this complaint is not valid.Live bait may be possible as an add-on if requested upfront and if available. We troll with synthetic squid,fish and Rapala lures during all our fishing trips and usually catch fish.
The customer mentioned there were only two rods for nine people. Is this accurate? If so, could you explain why rods were not provided for all guests?
Normally, trolling with 9 guests ,guests will take turns on the rods. From experience, we know trolling with 9 rods simultaneously will result in a fishing disaster. If guests had requested 9 rods we could have explained the situation above or denied the trip to avoid an unnecessary complaint.
Can you walk us through how the trip went from your perspective, including the level of crew support and the reason for returning early

This fishing trip was organized as usual with our captain Ivan and fishing mate Robert. We came back earlier on request of the same guests because they got seasick.

Could you tell us whether live bait was available on this trip? If not, was it an add-on purchased by the customer, as it is not advertised? We never advertised live bait so this complaint is not valid.Live bait may be possible as an add-on if requested upfront and if available. We troll with synthetic squid,fish and Rapala lures during all our fishing trips and usually catch fish. The customer mentioned there were only two rods for nine people. Is this accurate? If so, could you explain... Plus