Dear Mr. King,

Thank you for your feedback. We’re truly sorry to hear that your companion felt uncomfortable during your recent charter. While we were surprised by the nature of your review, we want to acknowledge your concern and take this opportunity to clarify a few important details.

At Pearl Islands Charter Company, we take the safety, comfort, and dignity of every guest seriously. Our team operates with the highest level of professionalism, and we have clear protocols in place to ensure respectful interactions at all times.

Based on the captain’s detailed report, the only direct contact with your companion occurred in the following moments:

Assisting her on and off the boat due to her limited mobility.

Handing over a bag of personal belongings.

Offering brief instruction on safely using fishing equipment after noticing she was handling it incorrectly.

All interactions were respectful, brief, and solely intended to provide support or enhance your experience on board. There is no evidence or behavior from our crew that aligns with the allegations described in your review.
We understand that misunderstandings can happen, and we’re more than willing to discuss the situation further. If you’d like to talk directly, please don’t hesitate to reach out by phone. We’re committed to resolving concerns with transparency and care.

Our company is proud of our strong reputation, built over many years of hosting families, men, women, and children from around the world. We stand behind our crew’s conduct and will continue to ensure that every charter is a safe, respectful, and enjoyable experience.

Attached you will find pictures and videos taking place at the end of the trip, where you and your companion where having a cordial interaction with the crew after the alleged incidents.

We appreciate the tip you left us at the end of the trip.

Sincerely,
The Pearl Islands Charter Company

Dear Mr. King, Thank you for your feedback. We’re truly sorry to hear that your companion felt uncomfortable during your recent charter. While we were surprised by the nature of your review, we want to acknowledge your concern and take this opportunity to clarify a few important details. At Pearl Islands Charter Company, we take the safety, comfort, and dignity of every guest seriously. Our team operates with the highest level of professionalism, and we have clear protocols in... Mehr