Dear Mr. Bruce,

Unfortunately the “Balancal” had an unexpected engine issue and we were not able to honour this booking ourselves. I spoke to your wife on Sunday 21st, explained the situation and offered to either go with another company or to cancel the trip with a full refund. We only offer alternatives if we have a problem with our boat that we can not fix in time for the trip, most companies would just cancel and not offer any alternative.

The intermediary you are recommending to book fishing trips is also just a middle man and is definitely not cheaper than booking through this website, that information is misleading.

We do own several dolphin and whale watching businesses you are correct. What perhaps you don’t realize is that we have several boats on the water every single day covering vast areas and communicating information on wildlife, in addition to a team of wildlife spotters working from land. This means we can often locate feeding areas, pelagics far more efficiently than other fishing boats.

We apologise for any inconvenience caused and we hope to see you again when “Balancal” returns better and stronger.

Best regards,
Declan

Dear Mr. Bruce, Unfortunately the “Balancal” had an unexpected engine issue and we were not able to honour this booking ourselves. I spoke to your wife on Sunday 21st, explained the situation and offered to either go with another company or to cancel the trip with a full refund. We only offer alternatives if we have a problem with our boat that we can not fix in time for the trip, most companies would just cancel and not offer any alternative. The intermediary you are recommending... Altro