Matt, Thank you for taking the time to leave a review.  We welcome your feedback and value your opinion.  I’m sorry that the fish were not biting yesterday afternoon unfortunately.  Just when I am about to take the trolling trip option off the listing then the next day ends up being a good catching day.  Capt. Jamey and Hunter did everything they knew to do, including going out to the gulf to try for some kings(3 hr trip is listed as in the bay only) but nothing would entice them.  I did encourage you to communicate with the Capt and or deckhand any discontent.  They didn’t relay anything back to me regarding that.  I heard you had a nice dolphin show though.  (If you had gotten something to bite that Dolphin probably would’ve stolen it!) I will be in touch directly.

Matt, Thank you for taking the time to leave a review.  We welcome your feedback and value your opinion.  I’m sorry that the fish were not biting yesterday afternoon unfortunately.  Just when I am about to take the trolling trip option off the listing then the next day ends up being a good catching day.  Capt. Jamey and Hunter did everything they knew to do, including going out to the gulf to try for some kings(3 hr trip is listed as in the bay only) but nothing would entice them.  I did... More

Adam. 
I apologize if you think we are a cash grabbing trap.  We are actually very fair and do our best to be honest and considerate.  It puzzles me that unhappy customers will not say one thing and then try to hurt a business by writing a bad review.  There’s not been one time that I didn’t try to make a situation right when I was made aware there is an issue.  You see, when people read this review, they will look at what you booked and then wonder what your expectations were.  Sometimes the fish don’t bite.  Sometimes a trolling trip is a nice boat ride.  And sometimes the customer has no complaints but says says “Take us back, we want to go drink on the beach but the boat ride was fun.”  Captain Mat was just about to take you out to the pass to see if he could get a bite on the other side and a 3 hr is a troll in the bay only trip, as per description.  We did that same trip earlier that morning and caught several Spanish in the bay.  I will be happy to offer you some sort of restitution if you contact me directly.  - Sam.

Adam.  I apologize if you think we are a cash grabbing trap.  We are actually very fair and do our best to be honest and considerate.  It puzzles me that unhappy customers will not say one thing and then try to hurt a business by writing a bad review.  There’s not been one time that I didn’t try to make a situation right when I was made aware there is an issue.  You see, when people read this review, they will look at what you booked and then wonder what your expectations were. ... More

Whew.  I never know how to respond to these kind of reviews.  I always appreciate feedback, good or bad.  Let’s face it, it all can’t be good unfortunately.  When it’s not good, we try to make it right.  All I can say is how sorry I am that your experience was not up to par. I’ve spoken to Captain Jamey and his standpoint is he had you on fish all day and that your crew couldn’t catch them.  I don’t know what’s right and I don’t know what’s wrong but I do know that I don’t like for our customers to be unhappy.    I will reach out to you directly to try to fix this situation.  We appreciate you booking with us to begin with and definitely want to make things right because you’re a great bunch of guys.

Whew.  I never know how to respond to these kind of reviews.  I always appreciate feedback, good or bad.  Let’s face it, it all can’t be good unfortunately.  When it’s not good, we try to make it right.  All I can say is how sorry I am that your experience was not up to par. I’ve spoken to Captain Jamey and his standpoint is he had you on fish all day and that your crew couldn’t catch them.  I don’t know what’s right and I don’t know what’s wrong but I do know that I don’t... More