We had bad weather on our first day, so I had messaged ahead of time asking what would happen if conditions were poor. They didn’t respond, probably just missed it. When the weather did prove too bad to continue fishing, we only went out for a couple of hours and were offered either 2,000 pesos or two free hours on a future trip. Both options were far less than the 6-hour trip we paid for. I mentioned my unanswered messages about the weather, and to their credit, they ultimately rebooked the full six-hour trip free of charge.
Once we got our full six hours on the water, the experience was incredible. Our captain, crew, host, and transport driver all went above and beyond. We caught six fish including grouper, wahoo, and barracuda.
I’d highly recommend this company, with one caveat: communicate actively and keep an eye on the weather. If we had accepted their initial offer of a 2,000-peso refund, I would have been deeply disappointed. Trips like these are often once-in-a-lifetime experiences, and I’d hate to see other anglers miss out without the option to reschedule.
I’m still leaving a five-star review despite the early miscommunication and weak initial compensation, because we ultimately got the dream fishing trip we’d hoped for. The crew was incredible, thank you, guys!