Thank you for taking the time to share your feedback regarding your recent fishing
charter with us. We are glad to hear that you enjoyed the professionalism and skill of
our captain and mate, but we regret that your experience with our post-tour policy did
not meet your expectations.
We understand your disappointment at not being able to take your catch home
immediately. However, as a licensed fishing tour operator, we are bound by regulations
from the Ministry of Fisheries. These regulations require that all fish intended for human
consumption be inspected and certified as fit to eat by the relevant authorities before
they can be released to guests. This is a health and safety measure put in place to
protect the public, and failure to comply would place both our guests and our business
at risk.
Our team aims to be transparent about this policy in our booking information,
confirmation emails, and pre-departure briefing, so guests are aware before the trip. We
are sorry if this was not communicated clearly enough in your case, and we will review
our processes to ensure this information is made even more visible going forward.
We truly value every guest who joins us and regret that this aspect of our operation left
you dissatisfied. Your feedback will help us improve how we explain important safety
and compliance requirements in the future.

Thank you for taking the time to share your feedback regarding your recent fishing charter with us. We are glad to hear that you enjoyed the professionalism and skill of our captain and mate, but we regret that your experience with our post-tour policy did not meet your expectations. We understand your disappointment at not being able to take your catch home immediately. However, as a licensed fishing tour operator, we are bound by regulations from the Ministry... More