Hello Fernando,

Thank you for your feedback. We’re truly sorry to hear that your experience did not meet expectations.

We completely understand how frustrating unexpected situations especially involving weather can be, and we always aim to make every charter as smooth and enjoyable as possible. At the same time, for safety reasons, we do continue operating under most weather conditions while offering alternatives when needed to ensure everyone’s well-being.

We also want to clarify that our team reached out the night prior with detailed information regarding your charter, including arrival instructions and direct contact details for the captain. Unfortunately, we did not receive any calls or messages in response.

That said, we genuinely value your experience and would appreciate the opportunity to make things right. As a gesture of goodwill, we would be happy to offer you a charter at a discounted rate should you decide to come back and give us another try.

Please feel free to reach out to us directly we’d love the chance to provide you with the experience we’re known for.

Hello Fernando, Thank you for your feedback. We’re truly sorry to hear that your experience did not meet expectations. We completely understand how frustrating unexpected situations especially involving weather can be, and we always aim to make every charter as smooth and enjoyable as possible. At the same time, for safety reasons, we do continue operating under most weather conditions while offering alternatives when needed to ensure everyone’s well-being. We also... More