The charter operator canceled 1 days prior to the trip date. This is an automated posting.
The charter operator canceled 27 days prior to the trip date. This is an automated posting.
Never came to pick us up as agreed timely, did not perform as agreed, subjected us to unsafe conditions and lack of communication skills
Dear Barry,
We are so sorry about the situation you described; this is not part of our vision of service. We investigated and it is correct that the pickup was not on time (according with the driver was 10 minutes of delay), this because the transportation driver was waiting in a different exit door (you were in door A he was at door B).
It is important you know that there are some situations out of our control, as weather conditions that was not good enough the date of your tour in the afternoon, but was so good in the service in the morning, (but it is important to mention that it was in a safety manner, because this service was given in our 50 FT Boat, and you never were in unsafe conditions as you mentioned).
We would like to close, remembering the comments of nice compliments and satisfaction you gave to us about the boat when you came on board.
So sorry again, but please be sure that your safety and satisfaction is part of our business vision.
Regards
Dear Barry, We are so sorry about the situation you described; this is not part of our vision of service. We investigated and it is correct that the pickup was not on time (according with the driver was 10 minutes of delay), this because the transportation driver was waiting in a different exit door (you were in door A he was at door B). It is important you know that there are some situations out of our control, as weather conditions that was not good enough the date of your... More
Good trip but no fish not a bite. Spent most of trip looking for weed bed in current. Would have been better to run out then look instead of trolling for ten miles. But thats fishing. Beautiful day and great crew boat was very nice.