When boarding with the family we entered a messy, dirty ship. In the cabin old dishes, garlic smell where covered up by excessive detergent hastily used to cover up. This combined with lovely gasoline smell during a fully fledged storm forcing the family into the cabin. Fishing gear was old. While the crew bravely fought the storm, they should have canceled in the morning with the Meteo forecast. We had to turn back after 45min. I paid 800 USD out 1800 USD full fair for the 45min to cover fuel and pick-up costs, the owner still wanted more and send local police prior to my departure to extract another 400 USD. Worst fishing trip ever out of my more than 50 to dateโฆ never take this service provider.
When boarding with the family we entered a messy, dirty ship. In the cabin old dishes, garlic smell where covered up by excessive detergent hastily used to cover up. This combined with lovely gasoline smell during a fully fledged storm forcing the family into the cabin. Fishing gear was old. While the crew bravely fought the storm, they should have canceled in the morning with the Meteo forecast. We had to turn back after 45min. I paid 800 USD out 1800 USD full fair for the 45min to cover fuel... More
Dear Mr. Carlo,
We appreciate your feedback and value transparency. However, there are some key points weโd like to clarify:
1.Our agreement to pick you up from Silhouette Island, despite being 45 mins away, was an exception. The fuel cost and time invested were substantial, and no other charter provider would typically accommodate such a request.
2.Weather conditions were communicated prior to booking. Despite the deteriorating weather, we accommodated your desire to fish for 45 mins. Returning to Silhouette Island was a decision made for everyoneโs safety.
3.Regarding payment, the 800 USD you claim to have paid out of the 1800 usd fee also included the Fishing Booker commission and a partial bank transfer. The full amount owed was 1000 USD. Refusing to pay for the service provided led us to involve the local police, and a resolution was reached.
4.Efforts to contact you post-trip were extensive, including messages, calls, and attempts through your hotel. Involving the police was a last resort due to non-payment. You agreed to pay 400 usd extra which covers only part of our fuel for the trip round trip.
5.We take pride in the cleanliness of our boat, and the alleged issues with a messy ship, garlic smell, and fishing gear are inaccurate. Catering is done off-boat, and the storm conditions contributed to the cabinโs confined space.
6.We encourage honesty in reviews and believe providing a comprehensive view of the situation is crucial for fairness.
We regret any inconvenience and hope this clarifies the circumstances. We remain committed to providing quality service to our clients.
Sincerely, Cliff Charters
Dear Mr. Carlo, We appreciate your feedback and value transparency. However, there are some key points weโd like to clarify: 1.Our agreement to pick you up from Silhouette Island, despite being 45 mins away, was an exception. The fuel cost and time invested were substantial, and no other charter provider would typically accommodate such a request. 2.Weather conditions were communicated prior to booking. Despite the deteriorating weather, we accommodated your desire to... More