This was hands down one of the worst charter experiences weโve ever had.
We arrived on time and waited 45 minutes past the scheduled departure at the dock with zero communication or explanation. Only as we were walking down to the boat were we casually informed that the vessel we actually booked was โhaving issuesโ and that we were being placed on a different, smaller, significantly louder diesel boat instead.
This was never disclosed in advance โ despite active communication with the crew that same morning, when they had ample opportunity to be transparent. This was a classic bait-and-switch.
Once onboard, the experience deteriorated further:
โข The replacement boat was not comparable to what we paid for
โข The diesel engine noise was overwhelming (headache-inducing)
โข The captain was nowhere to be found at departure time
โข We were effectively trapped on a boat we did not agree to
To make matters worse, we were later promised a refund that has still not been issued, despite repeated follow-ups. Claims that a refund was processed are simply untrue โ no funds have been returned.
This operation lacks professionalism, transparency, and basic customer ethics. If you value your time, money, or vacation, do not book this charter. Plenty of operators run honest businesses โ this is not one of them.
We are now pursuing this through the booking platform due to the operatorโs failure to resolve it themselves.
Avoid.
This was hands down one of the worst charter experiences weโve ever had.
We arrived on time and waited 45 minutes...