Thank you for your feedback. I did make several attempts to reach out and address your concerns directly, but unfortunately, I wasn’t able to connect with you.

Regarding the points raised in your review, I’d like to clarify a few things. First, the decision to bring your sons in after 7 hours, rather than 8, was based on safety concerns due to 40 mph winds and the appearance of new shoreline cracks. I communicated these concerns and proposed a return to shore after a brief additional time on the ice. They agreed to this plan, and we came back in after they had caught one more fish.

As for the fish cleaning, it’s not included in the standard trip package, nor did your sons request it. We do offer cleaning as an optional extra for a small fee, but this wasn’t discussed during the trip.

I take pride in providing a positive experience, and I’m glad that your sons seemed to enjoy themselves overall, as evidenced by the $50 tip they gave at the end of the trip.

That said, I believe the review does not fully reflect the circumstances of the trip, and I regret that you weren’t able to witness the interaction firsthand. I’m always happy to clarify any details to ensure future trips meet or exceed expectations.

Thank you for your feedback. I did make several attempts to reach out and address your concerns directly, but unfortunately, I wasn’t able to connect with you. Regarding the points raised in your review, I’d like to clarify a few things. First, the decision to bring your sons in after 7 hours, rather than 8, was based on safety concerns due to 40 mph winds and the appearance of new shoreline cracks. I communicated these concerns and proposed a return to shore after a brief additional... More