Captain Alex was knowleagble about fishing and a great guy to hang with. My friends and I had a great time on the water. Highly recomened and would book with them again
Conditions were definitely less than ideal. He worked hard to make sure we caught fish and was a great host as well.
Captain got us on feeding sailfish and we got a doubleheader and got both fish in! Captain deck hands knowledge were very good! 10 out of 10 would recommend! beautiful boat!
We showed up 15 minutes prior and couldnt get a hold of the captain, but I think that had more to do with the app itself. The captain shouldโve cancelled, because we paid for 4 hours of offshore fishing and he ended up saying it was too choppy, so we fished inshore. We didnt catch a thing, only live bait & a remora fish.
Hello Fernando,
Thank you for your feedback. Weโre truly sorry to hear that your experience did not meet expectations.
We completely understand how frustrating unexpected situations especially involving weather can be, and we always aim to make every charter as smooth and enjoyable as possible. At the same time, for safety reasons, we do continue operating under most weather conditions while offering alternatives when needed to ensure everyoneโs well-being.
We also want to clarify that our team reached out the night prior with detailed information regarding your charter, including arrival instructions and direct contact details for the captain. Unfortunately, we did not receive any calls or messages in response.
That said, we genuinely value your experience and would appreciate the opportunity to make things right. As a gesture of goodwill, we would be happy to offer you a charter at a discounted rate should you decide to come back and give us another try.
Please feel free to reach out to us directly weโd love the chance to provide you with the experience weโre known for.
Hello Fernando, Thank you for your feedback. Weโre truly sorry to hear that your experience did not meet expectations. We completely understand how frustrating unexpected situations especially involving weather can be, and we always aim to make every charter as smooth and enjoyable as possible. At the same time, for safety reasons, we do continue operating under most weather conditions while offering alternatives when needed to ensure everyoneโs well-being. We also... More