Thank you for sharing your experience. We’re truly sorry to hear that the day didn’t meet your expectations. Our team works hard to provide the best possible fishing experience, and we always bring bait on every single tour—though at times, as you mentioned, bait can be scarce due to natural conditions beyond our control.

In your case, the captain made a decision based on the conditions at sea and aimed to give you the best chance of a successful catch at that moment. Sometimes that means adapting plans slightly depending on where the activity is strongest. And as we all know, fishing is never guaranteed—that’s part of the adventure and the challenge.

We appreciate you choosing to go out with us and hope you’ll consider returning when fishing conditions are more favorable. We’d love the opportunity to offer you a better experience next time. Tight lines and safe travels!

Thank you for sharing your experience. We’re truly sorry to hear that the day didn’t meet your expectations. Our team works hard to provide the best possible fishing experience, and we always bring bait on every single tour—though at times, as you mentioned, bait can be scarce due to natural conditions beyond our control. In your case, the captain made a decision based on the conditions at sea and aimed to give you the best chance of a successful catch at that moment. Sometimes that... More

We are sorry to hear that your experience did not meet expectations, and we appreciate your feedback. After a thorough discussion with Tony, where he explained the situation, and in consultation with our Customer Care Manager, we would like to express the following:

The captain, like any other person on the boat, is human and subject to the same physiological needs. When on a boat without a bathroom, it is necessary to use a bucket, just as any guest would in a similar situation. The captain used the bucket in a discreet location, behind the central console, and subsequently disposed of its contents in the water in an appropriate manner.

Regarding the tour duration, we have reviewed the log book, and indeed, the trip started at 6:15 AM and returned at 11:11 AM, which corresponds to the 5-hour standard duration for which you paid. It is important to note that the decision to return to port was not made by Tony, but rather, it was because the allotted time for the trip had been completed. This is confirmed by the log books from that day.

As for your refund request, we generally strive to offer a goodwill solution, as we did by offering you a 50% discount on a future booking. Had you requested to return to port earlier due to what you described as a “defecation fishing” experience, we would have likely considered a full refund. However, you chose to continue the trip and were able to catch three fish, which was part of the experience you booked.

We would also like to highlight that Tony is one of our most popular and well-liked captains among clients. With over 30 years of fishing experience in the waters of Cabo San Lucas, we have full confidence in his excellent skills and expertise as a fisherman. He has always been praised for his professionalism and dedication to providing a memorable experience for his guests.

Additionally, the description on the Fishing Booker page clearly outlines what is included and what is not in the tour, including charges for licenses, bait, and pier access. Perhaps more attention to these details at the time of booking would have clarified any uncertainties. These charges are standard and were communicated again to you at least 24 hours prior to the tour. Had you not agreed to them, you had the option to cancel the booking beforehand.

Lastly, for future trips, we offer larger boats with restrooms, though these come at a higher price.

We appreciate your understanding and wish you all the best in your future experiences.

Sincerely,
Juan Carlos
Sushi Time

We are sorry to hear that your experience did not meet expectations, and we appreciate your feedback. After a thorough discussion with Tony, where he explained the situation, and in consultation with our Customer Care Manager, we would like to express the following: The captain, like any other person on the boat, is human and subject to the same physiological needs. When on a boat without a bathroom, it is necessary to use a bucket, just as any guest would in a similar situation. The captain... More

We’re sorry to hear that your experience with Sushi Time Fishing didn’t meet your expectations. Our fleet has over 30 years of experience, and we use the most current and appropriate techniques based on conditions and available species.

Regarding the fishing license, we operate as a paperless fleet for environmental reasons. While we do not provide a physical license by default, we can supply a printed copy upon request. Otherwise, we register the license folio in our logbook, which is submitted to the Port Authority as required by law. It’s important to note that any fines for fishing without a license are imposed on the company, not on the individual anglers. The penalties for such violations are extremely high, making it unthinkable for us to operate without the proper licenses, as we are fully compliant with all legal regulations.

We understand your concern about the bait. While not all of the live bait is always used—especially if the fishing is slow—we still ensure we bring it along as part of our standard practice. The decision to use it depends on the conditions of the fishing.

As for the outcome of your trip, we’d like to remind you that fishing, by nature, is not always about catching fish. While we strive for a successful trip, various factors such as weather, sea conditions, and fish activity can affect the results.

Thank you for your feedback. It is valuable to us and will certainly help us improve our communication and customer care moving forward.

We’re sorry to hear that your experience with Sushi Time Fishing didn’t meet your expectations. Our fleet has over 30 years of experience, and we use the most current and appropriate techniques based on conditions and available species. Regarding the fishing license, we operate as a paperless fleet for environmental reasons. While we do not provide a physical license by default, we can supply a printed copy upon request. Otherwise, we register the license folio in our logbook, which... More