Aloha,

I apologize it has taken a moment to respond to this review.  Being summer and busy season, plus we felt the need to get some information in order to respond.  We like to be very honest in our reply and this review took some investigating.

We want to thank you for your review, good or bad we look forward to feed back so we can better ourselves as a company. We have read both reviews you have wrote on this site and Trip Adviser as well.  Let’s start with the boat. The Bite Me 3 is a well-kept vessel that most our guest enjoy. We apologize if you felt it was not up to your standers. On to the fish…...We cannot understand why our captain would tell you he had not caught fish in 27 days!! The fish report we are required to turn into the state on a monthly basis for each boat tells me a different story. The Bite Me 3 had an amazing month in June fishing. Plenty of fish caught, July started off good too…. The day before your charter he caught a tuna and ono. The day before that he caught a marlin. 

When a review like this comes to our attention the first thing we do is talk to the captain and crew. Both were very surprised by the reviews your wife and you have left. They shared the text messages between Captain Andy and Mr. Roland. Being unhappy about the charter or the fish was ever mentioned, you came back the next day and mounted your catch and picked up your fish to eat, he even sent you photos of your fish.

Now this brings us to talk about your fish you caught….

For your information; When a fish is cut, we cannot sell it any longer. Filleting the fish is a curtesy for the customer that we offer. Not a right. The crew let you take what you wanted of the fish you caught and the rest was donated to a local family that recently lost a loved one and they were very grateful. The Bite Me fleet donates a lot of fish every year. Last month we donated over 500 pounds of cut ahi to the food bank (Hawaii Food Basket) to help the family’s that lost everything do to the volcano. This month we will focus on the hurricane Lane folks in Hilo that need some help. Trust me when I say we take care of our community when we have extra fish our guest cannot take.

We let our guest take as much cut fish they can use while on vacation. If you wanted the entire fish, you could have taken that as well; but you must be prepared to cut the fish yourself and have a way of transporting it.  A lot of our serious anglers do this and take it home with them as checked bags to fill up their freezer. But once again, you must be prepared to deal with that fish.  The “bench” that was used to cut the fish is actually a fiberglass dock box that can be used for cutting, seating and storage. The hard plastic makes it a perfect fish cutting table.  You will find plenty of them at the harbor used for the same purpose. 

We hope this clears up some of your concerns and you had safe travels home. May we ask that you do not book with us again.

Mahalo,  Bite Me Sportfishing Charter Team

Aloha, I apologize it has taken a moment to respond to this review.  Being summer and busy season, plus we felt the need to get some information in order to respond.  We like to be very honest in our reply and this review took some investigating. We want to thank you for your review, good or bad we look forward to feed back so we can better ourselves as a company. We have read both reviews you have wrote on this site and Trip Adviser as well.  Let’s start with the boat. The... More