A huge disappointment of a fishing trip.
This was the one excursion we were looking forward to during our cruise vacation and to say it was the worst excursion is an understatement. It felt like the captain and his other guy took us hostage for 5 hours while they tried to fish. They barely talked to us at all. I tried to get them to cut the trip short at 3 hours in when we hadn't caught any fish yet and they said they wanted to try a few more spots. 2 hours later and still not even a nibble on any of the lines. Not one of us in my family of 5 even touched a fishing pole. I began following Itzu Sport Fishing Charters on Facebook after booking and it seemed like they were posting multiple groups were cathing all sorts of fish leading up to our trip including Tuna, Rooster fish, Mahi, and even a huge Black Marlin. We did not experience any of that. Communication from Jordan prior to the trip and when I booked was very good but he was not even on the boat. His driver, Allen was right where we expected him to be and right on time. They had a cooler on the boat with ice and some water bottles. Overall, it was a pretty disappointing excursion for my family. My daughter actually started crying on the way back because we didn't catch anything and wasted our whole day on the boat sitting in the sun. I get that it's not guaranteed to catch fish but they didn't even let us try to catch a fish or even switch to bottom fishing. I would not recommend this fishing charter.
Dear Nicholaus, Thank you very much for taking the time to share your experience with us. We are truly sorry to hear that your trip did not meet your expectations and that your family left disappointed. We understand how important it is to create lasting memories and regret that this was not the case for you. While fishing can never be fully guaranteed, our goal is always to provide our guests with the best possible opportunity to enjoy the day, On the day of your excursion, the water was durty due to the storm and that afect the fishing conditions. Because of this, our crew suggested trying to move to other areas in hopes of finding better conditions and giving your family a chance to catch a fish and experience reeling it in. We sincerely apologize if this did not feel clear or sufficient during your trip. Regarding my absence, I was unable to be present on the boat due to an emergency; however, I was personally coordinating everything online the entire time to make sure your service went smoothly. This included ensuring that our driver, Alan, was on time to meet you, and also with the rest of our crew members. We greatly appreciate your comments and will use them to keep improving our service. We truly hope you might consider giving us another opportunity in the future to provide you and your family with a much better experience on the water. Warm regards, Cap. Jordan Itzu Sport Fishing & Tours
