Hello John,
Thank you so much for fishing with us and we are very sorry about the situation with our captain being so late.  At the time that our deckhand called us, to inform us that the captain was missing, we were VERY worried about his safety and thought something must have happened.  This situation had never happened before, and after many attempts to contact him, we immediately had a neighboring friend do a welfare check on him, at his home. 
We sincerely apologize and want you to know how uncharacteristic that situation was.  We try to control what we can control, and timeliness is the top priority on that list.
We do hope that you’ll give us another shot and we hope to see you again in the future.  We value your time, and you can bank that it won’t happen again. 
We hope you enjoy your Alaskan catch throughout this winter!  Tight lines, Mindy Payne

Hello John, Thank you so much for fishing with us and we are very sorry about the situation with our captain being so late.  At the time that our deckhand called us, to inform us that the captain was missing, we were VERY worried about his safety and thought something must have happened.  This situation had never happened before, and after many attempts to contact him, we immediately had a neighboring friend do a welfare check on him, at his home.  We sincerely apologize and want... More